Customer Service Policy
At HideYourKeys, we are committed to providing exceptional customer service and ensuring your privacy and data protection rights are upheld in accordance with the General Data Protection Regulation (GDPR) and the Telecommunications Act (TKG) Article 165 (3). Please take a moment to familiarize yourself with our customer service policy to understand how we handle various aspects of your shopping experience.
1. Privacy and Data Protection: We value your privacy and handle your personal information in accordance with GDPR. You have the right to know how your data is collected, used, and stored. For more details, please refer to our Privacy Policy, available on our website.
2. Order and Shipping: We process orders promptly, with goods dispatched from our logistics center in Europe. Shipping times within Europe are reduced, ensuring timely delivery. You will receive an order confirmation with tracking information once your order is shipped. For any issues related to your order, shipping, or tracking, our customer service team is available to assist you.
3. Returns and Refunds: If you receive a damaged or incorrect product, please contact us within 7 days of delivery for assistance. For non-damaged items, our return policy allows returns within 14 days of delivery. Please refer to our Return & Refund Policy for detailed instructions.
4. Privacy Requests (Articles 13 and 14 of GDPR): You have the right to access your personal data and request its correction or deletion, as provided by GDPR. If you have concerns about how your data is being processed, please contact us at [email protected]
5. Contacting Customer Service: Our customer service team is available via e-mail, Nostr and other social media as detailed in our home page. For inquiries related to data protection and privacy, please contact us at [email protected].
6. Feedback and Complaints: We welcome your feedback and aim to address any concerns promptly. If you have a complaint related to privacy or data protection, please contact us at [email protected]
7. Updates to the Policy: This Customer Service Policy may be updated periodically. Any changes will be communicated on our website and may require your consent, if applicable.
8. Legal Framework: This policy is aligned with the provisions of the General Data Protection Regulation (GDPR) Articles 13 and 14, as well as the Telecommunications Act (TKG) Article 165 (3).
We are dedicated to providing a seamless and secure shopping experience for our customers. If you have any questions or require assistance, please do not hesitate to contact our customer service team.